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Cisco Voice Portal Implementation (CVPI) V4.0  (NC26CE)

Category: Training  CISCO
Format: Instructor-Led Classroom
Other Formats:
 
Skill level: Intermediate
 

The Cisco Voice Portal Implementation (CVPI) v4.0 course is a five (5) day course that defines the tasks necessary for the Operation, Administration, Management and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment.
 
This Course is Certified By IBM   Flex Training Savings
 

Skills Gained
  Upon completing this course, you should be able to meet these overall objectives:
 

  • Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model.

  • Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME.

  • Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP.

  • Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS).

  • Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing.

 

  • Associate VoiceXML as a technology and the benefits it provides to Unified CVP.

  • Install and configure the CVP VoiceXML Solution for Unified CVP.

  • Define and discuss reporting as it relates to a Unified CVP Solution.

  • Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME.

Who Can Benefit
  This is an immediate course for:
 

  • Channel Partner / Reseller

  • Customer

 

  • Employee

Prerequisites
  Suggested Prerequisities:
 

  • CCNA: Interconnecting Cisco Networking Devices (ICND2) V.1.0 (NCB20)

  • Cisco Voice over IP (CVOICE) V6.0 (NC280)

  • Implementing Cisco Unified Communications Manager Part 1 (CIPT1)V6.0 (NC536)

 

  • ICMPT1:Cisco ICM Product Training Part 1 (NCJ80)

  • ICMPT2:Cisco ICM Product Training Part 2 (NCJ90)

  • IP Contact Center Enterprise (IPCCE) V1.0 (NCK10)

IBM Education Advantage Program Eligibility:
 

  • Yes - IBM Education Pack - online account

 
     
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    Training Class Enrollment Ask A Question About This Training
    Code: NC26CE
    Format: Instructor-Led Classroom
    Length: 5 days
    Certified By: IBM
    Tuition (CAD): $2,995
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    Montreal, QC Nov.1 - Nov.5.2010 course register
         
       
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    Cisco Voice Portal Implementation (CVPI) V4.0  (NC26CE) Content Details
     
     
    Course Topics
    • Unified CVP Technical Overview
    • Unified CVP Comprehensive
    • Unified ICME Scripting to Support Unified CVP
    • Unified BCP VoiceXML Solution
    • Security and Reporting
    • Failover, Diagnostics and Troubleshooting
    		 


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