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Help Desk Basic Troubleshooting for IBM Lotus Domino 7  (N7D36)

Category: Training  Lotus
Format: Instructor-Led Classroom
Other Formats:
 
 

Learn how to introduces basic troubleshooting skills for second level help desk support representatives to help you resolve issues such as ensuring password security, recovering a user ID or password, managing a user's mail file or a database, and managing Notes databases, replicating databases, and accessing the Web.
 
This Course is Certified By IBM   Flex Training Savings
 

Skills Gained
  This course introduces basic troubleshooting skills for second level help desk support representatives to help users:
 

  • resolve issues such as ensuring password security

  • recovering a user ID or password, managing a user's mail file or a database

 

  • managing Notes databases, replicating databases, and accessing the Web

Who Can Benefit
  This is a basic course for Lotus Notes 7 entry level help desk support representatives preparing to become second level support representatives.

Prerequisites
  You should have:
 

  • Lotus Notes help desk support entry level skills, knowledge, and experience

  • You should have completed:

 

  • IBM Lotus Notes 7 course: Help Desk Support Fundamentals for IBM Lotus Domino 7

IBM Education Advantage Programs eligibility:
 

  • Yes - IBM Education Pack - online account

 
     
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    Training Class Enrollment Ask A Question About This Training
    Code: N7D36
    Format: Instructor-Led Classroom
    Length: 2 days
    Certified By: IBM
    Tuition (CAD): $1,100
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    Help Desk Basic Troubleshooting for IBM Lotus Domino 7  (N7D36) Content Details
     
     
    Introducing Help Desk Troubleshooting Resources
    • Using IBM Lotus Support Web Resources
    • Starting Lotus Domino Administrator
    • Investigating Basic Domino Administrator Tasks
    Managing the User's Workstation
    • Identifying Problems with Deploying Welcome Pages
    • Breaking Down the Notes Client
    • Enabling Multiple Users to Share a Workstation
    • Recovering User IDs or Passwords
    Managing Server and Database Security Issues
    • Diagnosing Server Access Problems.
    • Determining Users' Effective Access to a Database
    		 
    Managing User Database Issues
    • Refreshing or Replace a Database Design
    • Compacting a Local Database
    • Archiving Database Documents
    • Analyzing Problems with Mail Archiving Policies
    Troubleshooting Mail Routing and Delivery
    • Understanding Mail Routing
    • Responding to Mail Delivery Failure
    • Viewing Pending and Dead Mail
    • Tracing Mail
    • Tracking Mail
    Troubleshooting Lotus Notes Mail Issues
    • Troubleshooting the Personal Address Book
    • Troubleshooting Directory Catalogs
    • Securing Mail Messages
    • Setting Up Mail Delegation
    • Troubleshooting the Out of Office Agent
    Troubleshooting Replication
    • Creating and Encrypt a Database Replica
    • Establishing Database Replication Problems
    • To Set Replication Options
    • Resolving Replication Conflicts
    • Troubleshooting Replication


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