ExitCertified Training Training with Java Solaris Red Hat IBM Symantec Siebel PeopleSoft Certified
 
Start
Training Courses and Schedules
Training Savings
IT Certification
Training Solutions
Loading
Trust Your IT Training   |
Oracle University Awards ExitCertified Corporation with North American Partner of the Year.
Email Training Course

Help Desk Basic Troubleshooting for IBM Lotus Notes Domino 8  (N8360)

Category: Training  Lotus
Format: Instructor-Led Classroom
Other Formats:
 
 

As a first-level Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, IBM Lotus Sametime integration, and any other issue that can be resolved in five minutes or less. In a second-level Help Desk role, you will be challenged by more complex problems, including issues such as password security, ID recovery, troubleshooting a user's mail file or access to a database, and providing in-depth information into managing Notes databases, replication, and Web access. The information in this course should help you to resolve these issues for users quickly, accurately, and efficiently.
 
This Course is Certified By IBM   Flex Training Savings
 

Skills Gained
  After completing this course, you should be able to:
 

  • Use Help Desk troubleshooting resources

  • Manage user workstations

  • Identify server and database security issues

  • Manage user database issues

 

  • Troubleshoot mail routing and delivery

  • Troubleshoot IBM Lotus Notes mail issues

  • Troubleshoot replication

Who Can Benefit
  The target audience for this intermediate course is Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives

Prerequisites
  The prerequisites for this course include the IBM e-learning course entitled Help Desk Fundamentals for IBM Lotus Domino 8 (N8555), or equivalent knowledge, skills, and experience.

IBM Education Advantage Program eligibility:
 

  • Yes - IBM Education Pack - Online Account

 
     
    Enroll For This Class
    Enroll For This Class
    IBM DB2 Lotus Tivoli Training Class This course is taught by Certified IBM instructors.

    As your Authorized IBM Training partner, ExitCertified can put you in any IBM class in North America.

    There is a difference. Learn More
    Training Class Enrollment Ask A Question About This Training
    Code: N8360
    Format: Instructor-Led Classroom
    Length: 2 days
    Certified By: IBM
    Tuition (CAD): $contact
    Browse Similar Training Classes
    Related training classes

    Sort Schedule By: 
    No Course Dates There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links below. We can also contact you when the course is scheduled in your area.
       
    Request course date Request Course On-Site
     

    Help Desk Basic Troubleshooting for IBM Lotus Notes Domino 8  (N8360) Content Details
     
     
    Lesson 1: Introducing Help Desk Troubleshooting Resources
    Topic 1A: Using IBM Lotus Online Support Resources
    • IBM Lotus Product Information on the Web
    • The IBM Lotus Support Services Web Site
    • How to Use IBM Lotus Support Resources
    Topic 1B: Starting IBM Lotus Domino Administrator
    • The IBM Lotus Domino Administrator Client
    • The IBM Lotus Domino Administrator Interface
    Topic 1C: Investigating Basic IBM Lotus Domino Administrator Tasks
    • IBM Lotus Domino Administrator Tabs
    • The Person Document
    • Groups
    • Tasks on the People and Groups Tab
    • Tasks on the Files Tab
    • Tasks on the Server Tab
    • Tasks on the Messaging Tab
    • Tasks on the Replication Tab
    • Tasks on the Configuration Tab
    • IBM Lotus Domino Directory Documents
    Lesson 2: Managing the User's Workstation
    Topic 2A: Diagnosing Problems with Deploying Welcome Pages
    • Deploying Welcome Pages
    • Policy Documents
    • Policy Settings Documents
    • Organizational and Explicit Policies
    • Multiple Policies and Effective Policies
    • The Policy Precedence System
    • Static and Dynamic Settings
    • Explicit Policy Assignment Methods
    • Policy Management Tools
    • How to Diagnose Problems with Deploying Welcome Pages
    Topic 2B: Breaking Down the IBM Lotus Notes Client
    • Important IBM Lotus Notes Client Files
    • Syntax Used in the Default Notes Initialization File
    • Notes.ini Problems
    • How to Break Down the IBM Lotus Notes Client
    Topic 2C: Enabling Multiple Users to Share a Workstation
    • Methods for Sharing an IBM Lotus Notes Workstation
    • Using the IBM Lotus Notes Client for Multi-User Installations
    • The Multi-User Installation Process
    • The Manual Multi-User Configuration Process
    • How to Manually Set Up Multiple Users to Share a Workstation
    Topic 2D: Recovering User IDs
    • Planning for ID File Backup and Recovery
    • Preparing for ID File Recovery
    • The ID Recovery Process
    • Password and ID Troubleshooting Hints and Tips
    • How to Recover Users IDs or Passwords
    Lesson 3: Managing Server and Database Security Issues
    Topic 3A: Diagnosing Server Access Problems
    • Server Access Restrictions
    • The Role of Groups
    • Server Access Troubleshooting Hints and Tips
    • How to View Group Memberships
    Topic 3A: Diagnosing Server Access Problems
    • Server Access Restrictions
    • The Role of Groups
    • Server Access Troubleshooting Hints and Tips
    • How to View Group Memberships
    Topic 3B: Determining Users' Effective Access to a Database
    • Mechanisms to Restrict Database Access
    • The Database Access Control List
    • Database ACL Access Levels
    • Anonymous Access
    • Verifying Database Access
    • Database Roles
    • Characteristics of Database Roles
    • Effective Access to a Database
    • Execution Control Lists
    • Database Access Troubleshooting Hints and Tips
    • How to Determine a User's Effective Access to a Database
    Lesson 4: Managing User Database Issues
    Topic 4A: Refreshing or Replacing a Database Design
    • Refreshing the Design Documents in a Database
    • Replacing the Design Documents in a Database
    • How a Refresh or Replace Affects Database Design Elements
    • How to Refresh or Replace a Database Design
    Topic 4B: Compacting a Local Database
    • Methods for Managing Database Size
    • Compacting a Database
    • How to Compact a Local Database
    Topic 4C: Archiving Database Documents
    • When to Archive Database Documents
    • When to Archive Mail Messages
    • Criteria for Archiving an Active Database
    • Archiving Tasks and Options
    • How to Archive Database Documents
    Topic 4D: Diagnosing Problems with Mail Archiving Policies
    • How to Diagnose Problems with Mail Archiving Policies
    		 
    Lesson 5: Troubleshooting Mail Routing and Delivery
    Topic 5A: Introduction to Mail Routing
    • Mail Routing
    • IBM Lotus Domino Named Networks
    • Mail Routing Within and Between IBM Lotus Domino Named Networks
    • Mail Routing Protocols
    • Mail Routing Components
    • Mail Settings that Affect Routing
    • The Mail Routing Process
    Topic 5B: Responding to Mail Delivery Failure
    • Categories of Delivery Problems
    • Causes of Delivery Problems
    • Denial-of-Service Attacks
    • Mail Delivery Reports
    • Mail Troubleshooting Hints and Tips
    • How to Respond to Mail Delivery Failure
    Topic 5C: Viewing Pending and Dead Mail
    • Pending Mail
    • Undeliverable and Dead Mail
    • The Delivery Failure Process
    • How to View Pending and Dead Mail
    Topic 5D: Tracing Mail Delivery
    • Determining a Valid Path to a Mail Recipient
    • How to Trace Mail Delivery
    Topic 5E: Tracking Mail
    • Message Tracking
    • The Message Tracking Store Database
    • Mail Delivery Status Categories
    • How to Track Mail
    Lesson 6: Troubleshooting IBM Lotus Notes Mail Issues
    Topic 6A: Troubleshooting Contacts
    • Troubleshooting Contacts Issues
    • How to Replace the Contacts Design
    Topic 6B: Troubleshooting Directory Catalogs
    • Common Directory Catalog Problems
    • How to Verify Directory Catalog Policy Settings
    Topic 6C: Securing Mail Messages
    • IBM Lotus Notes Mail Security Mechanisms
    • Public and Private Encryption Keys
    • Digital Signatures
    • S/MIME
    • IBM Lotus Notes Mail Security Troubleshooting Hints and Tips
    • How to Secure Mail Messages
    Topic 6D: Troubleshooting Mail, Schedule, and Calendar Delegation
    • How to Troubleshoot Mail, Calendar, and Schedule Delegation
    Topic 6E: Troubleshooting the Out of Office Notification Service
    • Access to the Out of Office Service
    • Hints and Tips for Troubleshooting the Out of Office Service
    • How to Troubleshoot the Out of Office Service
    Lesson 7: Troubleshooting Replication
    Topic 7A: Creating and Encrypting an Application Replica
    • Encrypting a Local Replica
    Topic 7B: Setting Replication Options
    • Selective Replication Options
    • Application Replication Options
    • How to Set Replication Options
    Topic 7C: Diagnosing Application Replication Problems
    • Factors that Affect Replication
    • How to Diagnose Application Replication Problems
    Topic 7D: Resolving Replication Conflicts
    • Replication and Save Conflicts
    • How IBM Lotus Notes Treats Replication Conflicts
    • How IBM Lotus Notes Treats Save Conflicts
    • Methods to Resolve a Conflict
    • Ways to Prevent Replication and Save Conflicts
    • Alternate Replica Sources
    • How to Resolve Replication Conflicts
    Topic 7E: Troubleshooting Replication
    • Hints and Tips for Troubleshooting Database-Related Replication Issues
    • Hints and Tips for Troubleshooting Server-Related Replication Issues


      ExitCertified Training with Java Solaris Red Hat IBM Symantec Apple MySQL Siebel PeopleSoft  
      When you take a certified course with ExitCertified, you are learning from the creators of the products you use. Our commitment to your IT community, along with our authorization to deliver certified courses, ensures you receive a premium training experience.

    There is a difference. Learn from the source.    		  
    Training Contacts  
       
    Canada United States

    Vancouver Training :: 604.633.3948
    Victoria Training :: 1.866.328.3948
    Calgary Training :: 403.291.2855
    Edmonton Training :: 780.441.3948
    Regina Training :: 1.866.328.3948
    Toronto Training :: 416.487.3948
    Ottawa Training :: 613.232.3948
    Montreal Training :: 514.876.1666
    Quebec City Training :: 514.876.1666

    		Sacramento Training :: 916.669.3970
    San Francisco Training :: 415.975.3948
    San Jose Training :: 408.288.3948
    Las Vegas Training :: 1.800.803.3948
    Phoenix Training :: 602.889.9350
    Worldwide - 613.232.3948 Got Questions?
    We are happy to help. Just email us with this form and we'll get back to you shortly.
       



    (c) 2010 ExitCertified Corp. All rights reserved.


    ExitCertified is a global provider of authorized technology training. Some of our popular course topic include:
     
    Sun Microsystems Training Oracle Training Symantec Training IBM Training Red Hat - Linux Training
    Java Training, J2EE Training, JSP Training, Java Courses, Servlets Training, EJB Training, Struts Training, Networking Courses, Solaris Training, Java Composite Application Platform (JCAPS) Training, Java Certification, SeeBeyond Training, XML Training, Solaris Certification, Corporate Training PeopleSoft Training, 11g Training, 11g Certification, Oracle SQL, Oracle PL/SQL, DBA Training, Oracle Certification, Hyperion Training, Fusion Middleware Training, 10g Training, Siebel Training, JD Edwards Training, Stellent Class, BEA Courses, e-Business Suite Altiris Training, NetBackup Training, Veritas Training, Symantec Certification, Virus Protection Courses, IT Security Training DB2 Training, Cognos Classes, WebSphere Training, CICS Training, Informix, Rational Training, Lotus, Notes and Domino Training, Tivoli Courses, AIX Class, CISCO Training, VMWare Training SUSE Training, RedHat Training , JBoss Training
             
    MySQL Training Apple Training Hitachi - HDS Training Project Management PMI Training  
      Apple Course, Leopard Training, Xsan Training